“While Glenn, Spencer, Michael and the rest of team are busy advising, supplying and developing new photoluminescents for our clients, it’s my role to ensure that we maintain a careful balance of happy customers, happy staff and happy suppliers.
“Partly that’s a matter of financial management. Partly it’s HR and training. And partly it’s a strategic development role – planning our growth carefully so we keep our existing customers loyal while developing the products and services that bring us new customers too.
“When you’re a busy, growing business it’s very easy to stray from the principles that brought you to where you are. I’m the one who ensures that day to day, everything we do remains consistent with the values we hold.”